Knowledge Base & FAQs
Last Updated: July 2026
Welcome to the Alora Radiance Knowledge Base & Frequently Asked Questions (FAQs). This page is designed to answer the most common questions regarding our products, orders, payments, shipping, returns, and customer support. If you cannot find the information you're looking for, please contact our customer support team through the Contact Us page.
Orders & Purchasing
Q. How do I place an order?
Browse our products, select your preferred item, add it to your cart, proceed to checkout, enter your shipping details, choose your payment method, and confirm your order.
Q. Can I modify my order after placing it?
Order modifications are possible only before your order has been processed or shipped. Please contact customer support immediately.
Q. Can I cancel my order?
Orders may be cancelled before shipment. Once dispatched, cancellation may no longer be possible and our Return Policy will apply.
Payments
Q. Which payment methods do you accept?
We support secure online payment methods available during checkout, including debit cards, credit cards, UPI, digital wallets, and other supported payment gateways.
Q. Is my payment information secure?
Yes. Payments are processed through trusted and secure payment gateways using industry-standard encryption technologies.
Shipping & Delivery
Q. How long does delivery take?
Delivery times vary depending on your location and courier partner. Estimated delivery information is provided during checkout.
Q. How can I track my order?
Once your order has been shipped, you will receive a tracking number and shipment updates through the contact details provided during checkout.
Q. Do you offer international shipping?
Shipping availability depends on our service coverage. Please refer to the checkout page or contact customer support for more information.
Returns & Refunds
Q. Can I return a product?
Eligible products may be returned according to our Return & Refund Policy. Products must meet all return conditions.
Q. When will I receive my refund?
Refunds are processed after successful inspection of the returned product. Processing time depends on your payment provider.
Q. What if I receive a damaged product?
Please contact customer support immediately and provide photographs of the damaged item and packaging so we can investigate your request.
Products
Q. Are your beauty products authentic?
Yes. We are committed to offering high-quality products sourced through trusted suppliers and quality assurance processes.
Q. How should I store beauty products?
Store products in a cool, dry place away from direct sunlight, excessive heat, and moisture unless otherwise stated on the product label.
Q. Are product images exactly the same as the actual product?
We make every effort to display products accurately; however, colors and packaging may vary slightly depending on your device and manufacturer updates.
Account & Security
Q. Do I need an account to place an order?
Depending on our checkout process, you may either create an account or use guest checkout if available.
Q. I forgot my password. What should I do?
Use the "Forgot Password" option on the login page to securely reset your account password.
Customer Support
Q. How can I contact customer support?
You can contact our support team through the Contact Us page available on the Alora Radiance website.
Q. How quickly will I receive a response?
Our team strives to respond to all customer inquiries as quickly as possible during normal business hours.
Privacy & Security
Q. Is my personal information protected?
Yes. We implement appropriate technical and organizational security measures to protect customer information in accordance with our Privacy Policy.
Q. Do you share my information with third parties?
Personal information is shared only when necessary for payment processing, shipping, legal compliance, or service delivery as described in our Privacy Policy.