Privacy Policy

1. Information We Collect

We collect information to provide better services, process orders, improve customer experience, and comply with legal obligations. The information collected may include:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Order History
• Payment Information (processed securely by trusted payment providers)
• Device Information
• Browser Type
• IP Address
• Cookies and Usage Data
• Communication preferences and customer support conversations.

2. How We Use Your Information

The information we collect helps us provide a safe, reliable, and personalized shopping experience. Your information may be used to:

• Process and deliver your orders.
• Provide customer support.
• Respond to your inquiries.
• Verify transactions.
• Send order confirmations and shipping updates.
• Improve our products and website performance.
• Detect fraud and unauthorized activities.
• Comply with legal obligations.
• Send promotional emails or newsletters (only if you opt in).
• Improve website security and user experience.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve browsing experience, remember user preferences, analyze website traffic, and enhance website functionality. Cookies help us understand how visitors interact with our website so we can continuously improve our services. You can disable cookies through your browser settings, although certain features of the website may not function properly afterward.

4. Payment Security

We value the security of your financial information. Payments made through our website are processed using trusted third-party payment gateways that utilize industry-standard encryption and security protocols. We do not permanently store your complete debit card, credit card, or banking credentials on our servers.

5. Sharing of Information

We do not sell your personal information. However, we may share information with trusted service providers when necessary to operate our business, including:

• Shipping and logistics partners.
• Payment processing providers.
• Email communication platforms.
• Analytics and website optimization services.
• Government authorities when legally required.

All such partners are expected to maintain appropriate security measures and use your information only for authorized purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining order history, resolving disputes, complying with legal obligations, preventing fraud, and enforcing our agreements. Once the information is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Update inaccurate information.
• Request deletion of your personal data.
• Withdraw marketing consent.
• Request a copy of your personal information.
• Object to certain types of data processing.

8. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. Please choose a strong password and do not share it with others. Notify us immediately if you believe your account has been accessed without authorization.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly remove it from our systems.

10. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable methods to protect your information, no method of transmission over the internet is completely secure.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised policy on this page. We encourage users to review this page periodically to stay informed about how we protect their information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team through the contact information available on the Alora Radiance website. We will make reasonable efforts to respond to your inquiries as promptly as possible.