Return & Refund Policy

1. Return Eligibility

Products may be eligible for return only if they meet the following conditions:

• The return request is submitted within the eligible return period.
• The product is unused, unopened, and in its original packaging.
• All labels, tags, accessories, manuals, and complimentary items are included.
• The item is received in the same condition in which it was delivered.
• A valid order confirmation or purchase receipt is provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following products are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Opened skincare or beauty products.
• Used cosmetic products.
• Personal care items.
• Gift cards or promotional items.
• Products marked as Final Sale or Non-Returnable.
• Items damaged due to customer misuse or improper handling.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support as soon as possible. To help us investigate your request, you may be asked to provide clear photographs of the product, packaging, shipping label, and your order details. After verification, we may offer a replacement, exchange, or refund based on the nature of the issue.

4. Return Process

To request a return:

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Share supporting photographs if requested.
4. Wait for return authorization.
5. Pack the product securely in its original packaging.
6. Ship the product using the instructions provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through the original payment method used during purchase. Processing time may vary depending on your payment provider or financial institution.

6. Exchange Policy

Eligible products may be exchanged for the same item if they are found to be damaged, defective, or incorrectly delivered. Product exchanges are subject to stock availability. If the requested item is unavailable, an alternative solution such as a refund or store credit may be offered.

7. Cancellation Policy

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted and the standard return procedure will apply, where eligible.

8. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to our error, including damaged products, incorrect items, or defective goods. Customers may be responsible for return shipping costs unless otherwise specified by our support team.

9. Inspection of Returned Products

Every returned product undergoes a quality inspection before any refund or exchange is approved. Products that do not satisfy the return conditions may be returned to the customer without a refund.

10. Refund Exceptions

Refunds may not be issued under the following circumstances:

• Products that have been opened or used.
• Products returned without original packaging.
• Items damaged after delivery due to customer negligence.
• Returns submitted outside the eligible return period.
• Products marked as non-returnable.

11. Changes to This Policy

Alora Radiance reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes become effective immediately after being published on this page. We encourage customers to review this policy periodically.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support through the Contact Us page available on the Alora Radiance website. Our team will be happy to assist you with your request.